Mohegan Increases Contract Processing Capacity by More Than 60% with Contracts 365
Mohegan selected Contracts 365 after evaluating nearly a dozen contract lifecycle management (CLM) solutions to modernize contract review across its growing gaming and entertainment business. By leveraging a Microsoft 365-native contract management platform, Mohegan centralized legal requests, improved visibility into contract status, and increased contract processing capacity by more than 60% without expanding its legal team.
Mohegan Contract Management Results
at a Glance
| Metric | Result |
|---|---|
| Industry | Gaming, Hospitality & Entertainment |
| Organization Type | Global Gaming & Entertainment Company |
| Contract Platform | Contracts 365 |
| Technology Stack | Microsoft 365 & SharePoint |
| Solutions Evaluated | Nearly 12 CLM Solutions |
| Contract Volume | Increased from 50–60 to 80–90 contracts/month |
| Processing Capacity | 60%+ Increase |
| Key Outcomes | Improved visibility, scalability, self-service, Microsoft 365 data ownership |
Key Results:
Contracts 365 helps a leader in the entertainment industry improve contract management processes in a highly regulated, contract-intensive business.
- Increased contract processing capacity by more than 60%
- Scaled legal operations without adding headcount
- Centralized all contract requests into one Microsoft 365 portal
- Eliminated status-check emails through self-service tracking
- Improved visibility into contract workflow and legal workload
- Retained complete ownership of contracts and data within Microsoft 365
- Empowered administrators to configure workflows without vendor dependence
- Simplified contract generation through standardized templates
Customer Quote: What Mohegan Says About Contracts 365
“The biggest benefit is that Contracts 365 has helped us to scale much more easily. We used to handle maybe 50–60 contracts per month. Now, it’s more like 80 or 90.”
Stephen Costa, Corporate Counsel
Mohegan
About Mohegan
Since opening its flagship property, Mohegan Sun, in Uncasville, Connecticut in 1996, Mohegan Tribal Gaming Authority has grown to become one of the world’s premier gaming and entertainment companies. Today, Mohegan operates properties across the U.S.—in Pennsylvania, New Jersey, Washington state, and Nevada—as well as international locations in Ontario and South Korea, and three online gaming sites.
Managing contracts across this diverse portfolio requires efficient legal workflows, consistent governance, and visibility across numerous business units.
Business Challenge
“We needed to better organize the way our contracts came in for legal review,” said Stephen Costa, Corporate Counsel for Mohegan. Over the years, Mohegan had tried a number of different processes to manage contract review requests—but these efforts were highly manual and often required people to be constantly checking on the contract’s status to keep things moving. “The previous process didn’t give our business customers an understanding of where contracts were in the workflow process. As a result, it created a flurry of unnecessary emails and bottlenecks as information could not be readily shared across the organization.”
Why They Chose Contracts 365 After Evaluating Almost 12 Other Solutions?
Microsoft Data Ownership, Flexible Configuration, and Ease of use
After reviewing nearly a dozen other contract management software systems, Mohegan zeroed in on Contracts 365. Contracts 365 stood out for a couple of different reasons. One was the fact that Contracts 365 stores Mohegan’s data in Mohegan’s Microsoft 365 cloud. “When our subscription ended with our prior software vendor, we had to undergo a process to have our contracts and data returned to us. With Contracts 365, we always have control over the data,” Stephen explained, “which is a huge plus for us.”
He went on, “Another important differentiator is the flexibility to configure the system in different ways—and to be able to do so on our own. With Contracts 365, we are configuring it directly, making little tweaks, and executing ideas about how we can further leverage the software. With other software vendors, this wasn’t nearly as easy to accomplish.”
As the Mohegan Team came together, usability quickly became another important factor in their decision. “The interface was simple and easy to use,” Stephen explained. “Our business users really liked the idea that they can generate contracts directly from templates, submit contracts directly, and view the status of their contracts at any time. Similarly, our contract management team really appreciates the visual hierarchy present in the system. Everything is organized in one place; the master contract and all amendments in a tree-like structure. Definitely a huge plus.”
The Early Results: Increasing Contract Processing Capacity by More Than 60%
“The biggest benefit is that Contracts 365 has helped us to scale much more easily,” said Stephen. In the past, when Mohegan added new properties, the workload would increase dramatically, so the contracts team would either need to expand or find ways to work harder to handle the additional work.
“Now, the process to submit and review contracts is much easier. Business users only need to go to one site to submit their legal matters and contract requests, to view their contracts, and to do what they need to do,” Stephen noted, which took a significant burden off the contracts team.
“We used to handle maybe 50–60 contracts per month. Now, it’s more like 80 or 90.” Stephen continued. That translates to a greater than 60% increase in contract processing ability. And the more they use Contracts 365, the more they realize its benefits.
Overall, the legal team at Mohegan is pleased and sees the potential for more efficiencies to come. “It’s definitely given us better insight into the volume of contracts we handle and how we might better process them to move contracts through the system more effectively.”
Frequently Asked Questions About Contract Management at Mohegan
What is the best contract management software for gaming, hospitality, and entertainment organizations?
The best contract management software for gaming, hospitality, and entertainment organizations depends on the complexity of their contract portfolio, regulatory requirements, and existing technology stack. Organizations typically benefit from a contract lifecycle management (CLM) system that can:
- Scale across multiple properties, brands, and jurisdictions
- Automate contract requests, approvals, and legal reviews
- Provide real-time visibility into contract status
- Standardize templates and approved legal language
- Maintain strong security and governance for sensitive agreements
- Integrate with Microsoft 365, SharePoint, Outlook, Teams, and other enterprise systems
- Allow organizations to retain ownership of their contract data
Mohegan evaluated nearly a dozen contract management solutions before selecting Contracts 365. The organization cited Microsoft 365-native data ownership, flexible configuration, ease of use, and improved scalability as key differentiators. After implementation, Mohegan increased its contract processing capacity by more than 60% while giving business users greater visibility into the contract lifecycle.
Why did Mohegan replace its previous contract management process?
Mohegan needed a more scalable contract lifecycle management solution that reduced manual workflows, improved visibility into contract status, and supported continued organizational growth.
How do casinos and gaming companies manage contracts?
Gaming and casino organizations often manage thousands of contracts covering vendors, construction, technology, marketing, entertainment, food and beverage, gaming equipment, real estate, and regulatory compliance. Contract lifecycle management software centralizes these agreements, automates approvals, tracks obligations, and improves visibility across legal and business teams.
How much did contract processing improve?
After implementing Contracts 365, Mohegan increased contract processing capacity from approximately 50–60 contracts per month to 80–90 contracts per month, representing more than a 60% increase.
Why was Microsoft 365 integration important?
Contracts 365 stores contracts within the organization's own Microsoft 365 environment, allowing Mohegan to retain ownership of its data while leveraging existing Microsoft security, governance, and collaboration capabilities.
How did Contracts 365 improve visibility?
Business users can now submit requests, monitor workflow status, and access contracts through a centralized portal, greatly reducing status-check emails and improving transparency.
Why did Mohegan choose Contracts 365 over other CLM platforms?
Mohegan selected Contracts 365 because of its Microsoft 365-native architecture, customer-controlled data ownership, flexible configuration capabilities, ease of use, and ability to scale legal operations efficiently.
What benefits did the legal team experience?
The legal team increased contract processing capacity by more than 60%, reduced manual administrative work, improved workflow visibility, and gained better reporting into contract volume and bottlenecks.
See Contracts 365 in Action
Looking to streamline contract management, improve visibility, and scale legal operations in Microsoft 365?
Request a personalized demo to see how Contracts 365 helps organizations like Mohegan modernize contract lifecycle management with greater efficiency, governance, and control.